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"Costco launched in 1980, 30+ years after Wal Mart, and won by offering less selection and lower prices. I believe there's a real opportunity here." A website,
by larrys 12y ago
"Costco launched in 1980, 30+ years after Wal Mart, and won by offering less selection and lower prices. I believe there's a real opportunity here."
A website, such as jet.com is out of "sight out of mind". Unless it becomes a habit (like Amazon has for many people including me).
Costco has several advantages over a jet.com. And the Devil is in the details in terms of what made Costco a success.
1) It's not out of site in any way. You can't miss Costco if there is one in your neighborhood. You can easily miss jet.com or not think about it unless it becomes a habit.
2) Costco succeeds also by doing what Walmart does in part. Once you are in the store they get you to buy things that you didn't think that you needed. And more of it then you thought you needed. This was the concept behind Makro Self Service Wholesale in the 80's (the place that Tom Stemberg of Staples interviewed at and got the idea for Staples for. [1] (Ntim, I was at that store when it opened..)
3) Employee culture. Can be done (Zappos) online but I would say more of a benefit in a physical store (my weakest point I will agree). [2]
[1] http://www.forbes.com/sites/danschawbel/2012/07/05/tom-stembergs-advice-to-young-entrepreneurs/ http://www.forbes.com/sites/danschawbel/2012/07/05/tom-stemb...
[2] http://www.businessweek.com/articles/2013-06-06/costco-ceo-craig-jelinek-leads-the-cheapest-happiest-company-in-the-world http://www.businessweek.com/articles/2013-06-06/costco-ceo-c...
- mistermann 12y ago> Once you are in the store they get you to buy things that you didn't think that you needed. Yup, I typically got to Costco with one maybe two things in mind, and rarely leave with less than $250 in my cart, and I'm usually one of the lightest carts I see checking out. And it's not things you need, it's things you want. I love Costco.
- DaveMebs 12y ago#2 and #3 are explicitly points being addressed by jet.com. Re #2: The entire Jet model is the more you buy the more you save. Taking the baseball example, it's pretty easy to infer when they see you are buying cleats and a glove that they will up-sell you with a bat as well and call out the bundle discount you will receive. Re #3: The article explicitly discusses that the founder is trying to create an "anti-Amazon" culture that values people and relationships. You can agree or disagree with this approach, but you can;t deny they are actively trying to promote a great culture to work in (no performance reviews, for example). This is not to say that Jet.com is going to nail it, but you can't dismiss Jet.com's efforts here out of hand either.