3 ms·

Somebody said the main reason to PayPal's success was their ability to limit fraud. Maybe that is true. Strict policies lead to this kind of problems. And when

Somebody said the main reason to PayPal's success was their ability to limit fraud. Maybe that is true. Strict policies lead to this kind of problems. And when dealing with thin margins and small customers personal service is bad for profit.

QuantumGood 12y ago
Of course, they spent ~60 million "buying" customers to get their network effects to scale (join and get some $$ free) according to Elon Musk, so fraud limiting wasn't the whole story.