4 ms·

Some feedback as a user: I canceled my subscription recently after about half a year. Some things I didn't like with the service: - The service said that candy

Some feedback as a user: I canceled my subscription recently after about half a year. Some things I didn't like with the service: - The service said that candy was shipped bi-monthly. I assumed it would come like every two weeks, but it always arrived quite simultaneous for me, a few days to a week later once a month. - Maybe it's me, but the flavors often ranged from weird to inedible (like rose flavored candy) - There is no way to re-order candy that I actually like. Actually, it's hard to even gather the name of the candy often enough in order to search for it. - The cancel subscription link / process was hard to find on your page.

bemmu 12y ago
Thanks for the feedback. International mail is a bit unpredictable, even post office says the packages can take 2-4 weeks, so it is possible there could be overlap. I try to balance between easy to eat and truly bizarre. Sorry you didn't like those rose flavored ones, but many people actually loved them. Taste preferences are so varied I can't hope to keep everyone happy. I would rather sometimes shock and sometimes dazzle instead of just keeping it safe. Definitely looking into starting a shop in the future to re-order more of the good ones. Cancel instructions are in the FAQ, they are complicated a bit because I don't have user accounts on the site (need to verify you have the subscription you are trying to cancel). Easiest way is to drop me an email and ask for cancel.
- K2h 12y ago
  air ship the bulk candy to the US and individually package and ship from here should greatly speed up distribution, making deliveries regular and predictable.
- mchaver 12y ago
  I haven't used your service, so I be making some wrong assumptions here, but if some users would like to be able to find some of the candies they have eaten, you could include a list in their account with the name of candies they have received in Japanese (and English or Romaji) and a photo. Probably should wait until after they receive the package to maintain the element of surprise.
- petecooper 12y ago
  Additional feedback, if this is appropriate: the coupon link in the footer results in a blank page. It's 404, but I had to check an inspector in the absence of any 404 text. Hope this helps.
- andreasklinger 12y ago
  actually surprised you dont offer a shop. until now i assume the subscription has the goal to get people to the webshop
rosebyanyother 12y ago
I also left this year, but mostly due to discretionary spend finances and the the bready/snack heavy slant of the boxes. The Rose candies were a stand out memory, delicious!
outworlder 12y ago
> - There is no way to re-order candy that I actually like. Actually, it's hard to even gather the name of the candy often enough in order to search for it. This! I even contacted Bemmu about ordering some of them that I really liked, but the required quantities were a bit high and I had some trouble finding more people to order them with.
ashark 12y ago
> - Maybe it's me, but the flavors often ranged from weird to inedible (like rose flavored candy) Rose flavored as in flavored with rose water[1]? That's a fairly normal flavor in deserts and candies. Common as a primary flavor in Turkish Delight. Alton Brown demonstrates how to make your own in the episode where he makes baklava—one of the ones currently on Netflix in the US, I think. It's pretty much what you'd expect from the name. [1] https://en.wikipedia.org/wiki/Rose_water https://en.wikipedia.org/wiki/Rose_water
- jglauche 12y ago
  It was like drinking rose water. Very intense. Sticks in your mouth for a long while. I prefer to put it on my skin rather than in my mouth :)

bemmu 12y ago

Thanks for the feedback. International mail is a bit unpredictable, even post office says the packages can take 2-4 weeks, so it is possible there could be overlap. I try to balance between easy to eat and truly bizarre. Sorry you didn't like those rose flavored ones, but many people actually loved them. Taste preferences are so varied I can't hope to keep everyone happy. I would rather sometimes shock and sometimes dazzle instead of just keeping it safe. Definitely looking into starting a shop in the future to re-order more of the good ones. Cancel instructions are in the FAQ, they are complicated a bit because I don't have user accounts on the site (need to verify you have the subscription you are trying to cancel). Easiest way is to drop me an email and ask for cancel.

K2h 12y ago
air ship the bulk candy to the US and individually package and ship from here should greatly speed up distribution, making deliveries regular and predictable.
mchaver 12y ago
I haven't used your service, so I be making some wrong assumptions here, but if some users would like to be able to find some of the candies they have eaten, you could include a list in their account with the name of candies they have received in Japanese (and English or Romaji) and a photo. Probably should wait until after they receive the package to maintain the element of surprise.
petecooper 12y ago
Additional feedback, if this is appropriate: the coupon link in the footer results in a blank page. It's 404, but I had to check an inspector in the absence of any 404 text. Hope this helps.
andreasklinger 12y ago
actually surprised you dont offer a shop. until now i assume the subscription has the goal to get people to the webshop

rosebyanyother 12y ago

I also left this year, but mostly due to discretionary spend finances and the the bready/snack heavy slant of the boxes. The Rose candies were a stand out memory, delicious!

outworlder 12y ago

> - There is no way to re-order candy that I actually like. Actually, it's hard to even gather the name of the candy often enough in order to search for it. This! I even contacted Bemmu about ordering some of them that I really liked, but the required quantities were a bit high and I had some trouble finding more people to order them with.

ashark 12y ago

> - Maybe it's me, but the flavors often ranged from weird to inedible (like rose flavored candy) Rose flavored as in flavored with rose water[1]? That's a fairly normal flavor in deserts and candies. Common as a primary flavor in Turkish Delight. Alton Brown demonstrates how to make your own in the episode where he makes baklava—one of the ones currently on Netflix in the US, I think. It's pretty much what you'd expect from the name. [1] https://en.wikipedia.org/wiki/Rose_water https://en.wikipedia.org/wiki/Rose_water

jglauche 12y ago
It was like drinking rose water. Very intense. Sticks in your mouth for a long while. I prefer to put it on my skin rather than in my mouth :)