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This is a typically poor example of ignoring the complexities inherent in analysing new user acquisition. Suppose you implement a change that causes the regist
by vii 12y ago
This is a typically poor example of ignoring the complexities inherent in analysing new user acquisition.
Suppose you implement a change that causes the registration form to crash for some subset of people? I am sorry to say for a while I was responsible for causing such issues at a very large service ;) Depending where the crash occurs and where you are counting signups you may actually get a massive boost in your metrics, as the victims retry with every attempt met by failure.
Suppose you correct an issue making it easier for people to login? Then lower registrations - the key here is to make sure you have a good metric to look at (e.g. accounts created that are interacting well with the site after as long a window as possible).
- JungleGymSam 12y agoThe article is about an 8% increase in account registrations not hits.
- vii 12y agoExactly. An account registration is basically like a hit metric. The creation of an account does not imply that it will be used or the person who created it has not created many more either accidentally or for example because they could not log in.