Perhaps the most interesting part for developers currently targeting or considering targeting Apple's App store: "We had a very long, very torturous situation

Perhaps the most interesting part for developers currently targeting or considering targeting Apple's App store: "We had a very long, very torturous situation with Status Board almost being pulled that we’ve never written up out of sensitivity to our relationship with Apple. I only mention it here because it proves that it is possible to fix these awkward rejection situations without Apple suffering negative PR in the public eye — we did that 'offline'. But it took an absolutely massive amount of mental energy and time to work through — positively Sisyphean. I would never want to do it again — I’ve run out of patience, I guess. I can say for certain that the 'bad PR' version of the app dispute process is monumentally more effective. Which is a shame." Apple's process is a favorite punching bag, of course, and for good reasons. But I find it so common that 'bad PR' disputes that gain traction (or from parties who can easily command an audience) are more effective that I'm honestly have trouble thinking of exceptions to contrast Apple with. Anyone know of some? If not, what does this say about the limits of businesses to address systemic problems?