I can promise that this is the one thing they don't do, because then sometimes you'd get a useful answer. Yes, talking to the Image Search guy about Google Wal

I can promise that this is the one thing they don't do, because then sometimes you'd get a useful answer. Yes, talking to the Image Search guy about Google Wallet would be useless, but he might have some clever guess. At the very least he would display an understanding of why computers do the things they do. As is, it has to be essentially non-technical people taking the calls. I can't think of why else they would respond to a complaint like "The age on my account won't update as I get older" with "Are you sure you're right about your age?"