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The hotel industry is pretty fragmented. Most hotel chains are franchises run mainly by independent franchisees. The quality of hotels varies wildly depending o
by Klinky 12y ago
The hotel industry is pretty fragmented. Most hotel chains are franchises run mainly by independent franchisees. The quality of hotels varies wildly depending on location, even within the same brand/chain. There isn't as much oversight or centralized management as one might think. The hotel industry is also big on low wages, high employee turnover and pushing people in and out of the door as quickly as possible. Proper implementation of wifi is an afterthought. The experience is usually better in 4-star or higher hotels, but those come at a premium.
- skuhn 12y agoI can't really speak to their quality, but I do find it interesting how different tiers of hotels price their in-room wifi. High end charges, low end is free or non-existent, and then there's a mid-range where it's specifically called out as a free amenity and quality is pretty decent (Kimpton, Joie de Vivre, etc.). The theory that I've seen passed around is that high end hotels know that you're good for it, and their clients are accustomed to various upcharges already. It also seems to be extremely uniform for different hotels in a chain; e.g. I have never seen a non-conformist Hyatt that doesn't charge.