One thing i'm working on right now is basically building a bit of a "Blue book" for mundane components of the services we offer. This seems to have some very p

One thing i'm working on right now is basically building a bit of a "Blue book" for mundane components of the services we offer. This seems to have some very positive "work life" balancing effects - it motivates engineers to learn things at a deeper level and develop solutions that cut down on inefficiency. It also encourages people to invest thought into solutions and proposals, as opposed to micromanaging how every hour of a project will get spent. I think its also more fair to clients, too. Inevitably new things take longer the first couple times you do them, and traditionally the full cost of that learning period gets passed on to the client in one way or another. However, something that took two days to put together and figure out the first time may only take two hours to implement the next time - but it's hardly fair that Client B is only billed 2 hours and Client A is billed 16, simply because they were first to market with something.