While I agree with you, I think it's also important to see that this sort of analysis can be used two ways: 1) Taken at face value, managers might try to direc

While I agree with you, I think it's also important to see that this sort of analysis can be used two ways: 1) Taken at face value, managers might try to directly change the positive metrics. For example, since face-to-face communication is shown to be superior to conference calls, ban remote work and mandate all meetings be in person. Obviously this probably wouldn't make people too happy. 2) On the other hand, understanding what is really driving the metrics can generally improve workplaces for everyone. For example, the article points out that instituting team-wide coffee breaks not only increased productivity, but also employee satisfaction at a call center. As with all research like this, some companies will make good use of it, and others will not.