In my experience users don't want to be educated, they want software that just works and is easy to use. They want transparent access to their documents whereve

In my experience users don't want to be educated, they want software that just works and is easy to use. They want transparent access to their documents wherever they are on any device without thinking about it. So to achieve this goal users want a piece of software (Drive,iCloud,Dropbox,etc...) to manage their data for them.