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I would only go to your competitor if you have a really good relationship with them, and you know that your report won't be taken as a threat. If you don't, yo
by mtabini 12y ago
I would only go to your competitor if you have a really good relationship with them, and you know that your report won't be taken as a threat.
If you don't, you're exposing yourself to many problems for very little upside, and my experience is that, when cornered, most people don't tend to react in a reasonable and logical manner (or even in a manner that caters to their own interests). For example, the competitor could accuse you to have came across this information illegally (whether you did or not in the eyes of the law is irrelevant: once you're faced with a lawsuit, your best likely outcome is that you will only have to pay your lawyer's bills); or, they could think you're preemptively covering your ass before starting a smear campaign against them, and beat you to the punch with accusations and threats of their own, and so on.
On the other hand, as some have pointed out, this is a good marketing opportunity for you—you just need to be careful how you use the information. I would, however, avoid making _any_ references to competitors (even indirectly by referring to “our competitors”), because you don't want to be petty, and you also don't want to ever have to answer the question “Who are these competitors of yours?” in front of a court stenographer.
You do not mention if the PCI violations could flow through to your competitor's clients; are the credit cards those that customers use to pay for the competitor's SaaS, or are they stored on behalf of customers to provide the service itself (e.g.: the way, say, Stripe stores your customers card data for you)? A breach that leaks credit card data in this case would be catastrophic not just for you, but for your customers as well—and these are consequences that have a material impact on the quality of your product over your competitors'.
From a marketing viewpoint, keep in mind that the value this piece of intel is also likely to be proportional to the sophistication of a prospective customer. A potential large client that could is more likely to be sensitive to something like PCI than small fish, and knowing that you can plant the bug in their ear that your competitors might not be as up-to-date on PCI as you are could make the difference between a sale and a missed opportunity.