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You're not a customer because you're being forced to pay. You have no choice in the matter. If they provide really really bad service you still have to pay.
by iopq 12y ago
You're not a customer because you're being forced to pay. You have no choice in the matter. If they provide really really bad service you still have to pay.
- code_duck 12y agoSure, that's the situation in a monopoly. It's not that we're not in a customer role, just that we're poorly served customers of a monopoly where management doesn't seem to understand for whom they're working. If the whole system wasn't sondysfunctional, poor service would be addressed by our elected representatives, who are supposed to be properly planning government services for us.
- iopq 12y agoGovernment services are by definition a monopoly because there is only one government in your country. It's a bit worse, though. If there's a monopoly on electricity I can just stop paying and get a generator. If there is a monopoly on air flights I could drive or take a boat. However, if I stop paying the government I go to prison.