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Ask HN: Simple ticketing system for tech support?
What support ticket system do you use to support your API? Is there an alternative to the typical zendesk/freshdesk products that is more tech oriented (code snippets, markdown, etc)?
- skorecky 12y agoI know a few people including myself who use http://www.redmine.org/ http://www.redmine.org/
- carvil 12y agoDo you use it to handle customer's questions/emails? I see redmine more as a project management tool rather than a ticketing system, but I might have missed a few features.
- andrewrice 12y agoWe've had a lot of success with osTicket: http://osticket.com/ http://osticket.com/ While it doesn't have markdown or code support natively (that I'm aware of), it's open source so it'd be very easy to implement it yourself.
- haritap 12y agoTry supportcenter plus http://www.manageengine.com/products/support-center/ http://www.manageengine.com/products/support-center/
- carvil 12y agoDoes anyone know what Heroku uses for their support system?
- gkze 12y agoI'm surprised no one has mentioned this... https://getbrimir.com https://getbrimir.com
- vaceletm 12y agoTuleap trackers would do the job quite well IMHO Unlike many other "generic" tracking system, there are built-in functions to deal with typical help desk use case: * visibility/permissions management * very high customization * automated date management for SLA/SLO tracking Plus it allows to have consistency between your API (dev), requirements and ticket/support. https://www.tuleap.org/about-tuleap/features/tracking https://www.tuleap.org/about-tuleap/features/tracking