6 ms·

Where do you live?

by josephagoss 12y ago

Where do you live?

unvs 12y ago
Norway
- delsalk 12y ago
  Is that part of the EU wide protection places like the UK, Germany, etc also get or something specific to your country?
  - mschuster91 12y ago
    EU mandates only two years, http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:DE:HTML http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:... Art. 5 (1)
  - lafar6502 12y ago
    Norway is not EU member
    - kozhevnikov 12y ago
      It is member of EEA [1] though which means they "adopt almost all EU legislation related to the single market, except laws on agriculture and fisheries." [1] https://en.wikipedia.org/wiki/European_Economic_Area https://en.wikipedia.org/wiki/European_Economic_Area
  - k-mcgrady 12y ago
    EU provides 6 years but not from the manufacturer - from the seller. I actually had a problem where Apple told me my manufacturer warranty was up and explained I still had 6 years from the seller (Vodafone) and to go to them. Vodafone pretended the law didn't exist. Eventually Apple were kind enough to replace the device even though they had no obligation to.
    - delsalk 12y ago
      I wonder how that applies when you purchase something from an Apple Store, since that means they're both. I remember seeing a page on the Apple website listing info for extended warranties in EU member countries, which I assume this specific defect in the 2011 Macbooks is covered by.
      - k-mcgrady 12y ago
        If you purchase it from the Apple store they provide the 6 years (the genius told me this).
    - merrua 12y ago
      Vodafone and rubbish customer service sure tend to go together.
      - k-mcgrady 12y ago
        I've been with almost all UK phone companies (I used to buy a new iPhone each year for dev reasons but run simultaneous 2 year contracts meaning I had to be with two phone companies at a time) and they are all terrible.
    - icebraining 12y ago
      EU provides 6 years? How so?
      - Alupis 12y ago
        6 years seems great an all as the consumer, but I'd imagine the retailers/manufacturers are not just taking this extra burden all on themselves, but likely passing it down the chain to the consumer via higher purchase price, higher contract price, decreased service quality, fewer staffers, or... etc... Needless to say, I sure wouldn't even want a smart phone from 6 years ago. People get upset at the USA's more-or-less forced upgrades every 2ish years, but that cadence does seem to fit the timing of when I start to feel my phone is not up to par... 2 or 3 newer generations of devices have come out since my purchase, my battery is starting to lose life (usually never covered by any warranty as this is a standard "wear-n-tear" item like car tires). I'd think a 2 or 3 year warranty should suffice in most cases.
  - kozhevnikov 12y ago
    Checking the Apple legalese [1] [2] it seems that we can "choose" between Apple One Year Limited Warranty and consumer law [3] which happens to be 6 (England and Wales) or 5 (Scotland) years. Can anyone clarify that for me please? My screen is flickering on certain gradient backgrounds but my 1 year warranty was over before I noticed it. [1] https://www.apple.com/legal/warranty/ https://www.apple.com/legal/warranty/ [2] https://www.apple.com/legal/warranty/statutoryrights.html https://www.apple.com/legal/warranty/statutoryrights.html [3] https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html https://www.apple.com/legal/warranty/products/uk-ireland-uni...
    - delsalk 12y ago
      Reading your first two links makes it seem like you get both, given that your statutory rights aren't affected by Apple's own warranty, so for the coverage for the first or 3 years you can get anything solved via AppleCare, and for the remaining 2 or 3 you'd be making the claim to Apple (if you bought it via their stores or their website) as part of your statutory rights.
    - nl 12y ago
      In Australia a manufacturer's warranty cannot override your statutory rights. The warranty rights are useful if they are better than your statutory rights though. Apple has previously been in trouble for trying to avoid their statutory requirements here, eg http://www.smh.com.au/digital-life/digital-life-news/apple-forced-to-adopt-new-refund-policy-under-australian-consumer-law-20131218-2zkkr.html http://www.smh.com.au/digital-life/digital-life-news/apple-f...
    - lobster_johnson 12y ago
      Apple can't deny consumer law, so no. In countries like Norway (5 years "right of complaint" for electronics where the manufacturer is obligated to either repair or provide an equivalent product, new or refurbished), Apple has to oblige the consumer, by law.
- Hengjie 12y ago
  Can I just send my MBP Late 2011 to you so that you can send it to Apple to be replaced? The #mbp2011 group should really just set up a bunch of people there so that we can send it to Apple Norway to be replaced since MBP's warranties are worldwide anyway.

Where do you live?

unvs 12y ago

Norway

delsalk 12y ago
Is that part of the EU wide protection places like the UK, Germany, etc also get or something specific to your country?
- mschuster91 12y ago
  EU mandates only two years, http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:DE:HTML http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:... Art. 5 (1)
- lafar6502 12y ago
  Norway is not EU member
  - kozhevnikov 12y ago
    It is member of EEA [1] though which means they "adopt almost all EU legislation related to the single market, except laws on agriculture and fisheries." [1] https://en.wikipedia.org/wiki/European_Economic_Area https://en.wikipedia.org/wiki/European_Economic_Area
- k-mcgrady 12y ago
  EU provides 6 years but not from the manufacturer - from the seller. I actually had a problem where Apple told me my manufacturer warranty was up and explained I still had 6 years from the seller (Vodafone) and to go to them. Vodafone pretended the law didn't exist. Eventually Apple were kind enough to replace the device even though they had no obligation to.
  - delsalk 12y ago
    I wonder how that applies when you purchase something from an Apple Store, since that means they're both. I remember seeing a page on the Apple website listing info for extended warranties in EU member countries, which I assume this specific defect in the 2011 Macbooks is covered by.
    - k-mcgrady 12y ago
      If you purchase it from the Apple store they provide the 6 years (the genius told me this).
  - merrua 12y ago
    Vodafone and rubbish customer service sure tend to go together.
    - k-mcgrady 12y ago
      I've been with almost all UK phone companies (I used to buy a new iPhone each year for dev reasons but run simultaneous 2 year contracts meaning I had to be with two phone companies at a time) and they are all terrible.
  - icebraining 12y ago
    EU provides 6 years? How so?
    - Alupis 12y ago
      6 years seems great an all as the consumer, but I'd imagine the retailers/manufacturers are not just taking this extra burden all on themselves, but likely passing it down the chain to the consumer via higher purchase price, higher contract price, decreased service quality, fewer staffers, or... etc... Needless to say, I sure wouldn't even want a smart phone from 6 years ago. People get upset at the USA's more-or-less forced upgrades every 2ish years, but that cadence does seem to fit the timing of when I start to feel my phone is not up to par... 2 or 3 newer generations of devices have come out since my purchase, my battery is starting to lose life (usually never covered by any warranty as this is a standard "wear-n-tear" item like car tires). I'd think a 2 or 3 year warranty should suffice in most cases.
- kozhevnikov 12y ago
  Checking the Apple legalese [1] [2] it seems that we can "choose" between Apple One Year Limited Warranty and consumer law [3] which happens to be 6 (England and Wales) or 5 (Scotland) years. Can anyone clarify that for me please? My screen is flickering on certain gradient backgrounds but my 1 year warranty was over before I noticed it. [1] https://www.apple.com/legal/warranty/ https://www.apple.com/legal/warranty/ [2] https://www.apple.com/legal/warranty/statutoryrights.html https://www.apple.com/legal/warranty/statutoryrights.html [3] https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html https://www.apple.com/legal/warranty/products/uk-ireland-uni...
  - delsalk 12y ago
    Reading your first two links makes it seem like you get both, given that your statutory rights aren't affected by Apple's own warranty, so for the coverage for the first or 3 years you can get anything solved via AppleCare, and for the remaining 2 or 3 you'd be making the claim to Apple (if you bought it via their stores or their website) as part of your statutory rights.
  - nl 12y ago
    In Australia a manufacturer's warranty cannot override your statutory rights. The warranty rights are useful if they are better than your statutory rights though. Apple has previously been in trouble for trying to avoid their statutory requirements here, eg http://www.smh.com.au/digital-life/digital-life-news/apple-forced-to-adopt-new-refund-policy-under-australian-consumer-law-20131218-2zkkr.html http://www.smh.com.au/digital-life/digital-life-news/apple-f...
  - lobster_johnson 12y ago
    Apple can't deny consumer law, so no. In countries like Norway (5 years "right of complaint" for electronics where the manufacturer is obligated to either repair or provide an equivalent product, new or refurbished), Apple has to oblige the consumer, by law.
Hengjie 12y ago
Can I just send my MBP Late 2011 to you so that you can send it to Apple to be replaced? The #mbp2011 group should really just set up a bunch of people there so that we can send it to Apple Norway to be replaced since MBP's warranties are worldwide anyway.