"Also, as one software developer to another, I’d recommend having a Chief User Experience Officer and make sure your user experience is adequately tested across

"Also, as one software developer to another, I’d recommend having a Chief User Experience Officer and make sure your user experience is adequately tested across the entire purchase and usage lifecycle, instead of in silos." I fear that Microsoft, like most other large tech companies, has more User Experience designers, experts, and "officer"s than ever. They removed those things you struggled to find in order to make it "easier".