4 ms·
Dear Satya, Please fix your Microsoft Office 365 experience
- nightski 12y agoHmm, my experience did not match this at all. Office 365 has been a joy to use. Really, just go to office.live.com (directly linked from office.microsoft.com if you start there) & sign in... You are prompted to create or upload a document similar to Google docs.
- kevinmireles 12y agoGood UX is about making it difficult or impossible to do the wrong thing and easy to do the right thing. Organizations shouldn't make you have to know all their different sites to be successful. So If I had known to go to office.microsoft.com as opposed to thinking I could go to microsoft.com, then that would have avoided a lot of initial frustration on my part, but I didn't and I think I'm like a lot of people who don't necessarily know about all the different Microsoft sites. For Microsoft's sake, I hope I'm in the minority.
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- nightski 12y agoI am confused, because the big Office link from the main site goes to the same place. Either way it is clear that unlike say Google Docs, the online versions of the apps are viewed as more of extensions to the desktop 365 apps instead of a standalone product. In addition, if you use OneDrive (like Google Drive) creating an office document or viewing one goes straight to Office online and skips all these steps altogether.
- IanDrake 12y agoI started using outlook.com and related services about two years ago and loved it. Now that I'm on Office 365, I miss the simplicity of outlook.com. On top of that, there was no upgrade path between the two products.
- th3iedkid 12y ago>>" Chief User Experience Officer" Do big companies often run an army of UX people to be managed with a Chief UX title across products? Does any company already have it?
- kevinmireles 12y agoThe concept of Chief Customer Experience Officer is definitely growing. What I've seen is usually a director, rarely a VP, whose role is to drive a consistent experience across the various products, but it's a struggle as they rarely have the authority to force the collaboration required across various fiefdoms.
- tn13 12y agoWell, I love Office 365. It has got very good UI interface which works perfectly well except few minor bugs.
- philliphaydon 12y agoAre there dedicated websites for Google Docs? We use Google Docs at work and just do everything through Google Drive web interface. Likewise I'm a Office 365 subscriber at home, and I have Excel installed for password protected spreadsheets, but I do everything via One Drive... I wasn't even aware nor did I even think there was some dedicated web app for Office 365...
- ploxiln 12y ago"Also, as one software developer to another, I’d recommend having a Chief User Experience Officer and make sure your user experience is adequately tested across the entire purchase and usage lifecycle, instead of in silos." I fear that Microsoft, like most other large tech companies, has more User Experience designers, experts, and "officer"s than ever. They removed those things you struggled to find in order to make it "easier".
- kevinmireles 12y agoWhat can I say but it's a Dilbert World :)
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- iancarroll 12y agoJust so you know, you click the name in the top center of the Word/PowerPoint/Excel document to rename it.
- jrs235 12y agoMicrosoft's online offerings have been a pain for me. I have numerous accounts under different email addresses and it takes for ever to get logged in to more than one at a time. Running one in chrome, another chrome incognito, another Firefox, another ie. Their "single sign on" is a ux disaster. Edit: Offerings include Office 365 online, and different azure accounts, and an msdn account.
- mehrdada 12y agoChrome supports multiple profiles that don't share cookies. Try that. Very useful for dealing with multiple accounts on a single service.