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Every system has two sets of rules: The rules as they are intended or commonly perceived, and the actual rules ("reality"). In most complex systems, the gap bet
by Harj 17y ago
Every system has two sets of rules: The rules as they are intended or commonly perceived, and the actual rules ("reality"). In most complex systems, the gap between these two sets of rules is huge.
i don't think it's possible to overstate just how true this is in the context of social/people hacking. the smaller the gap, the more effective your social/people skills will be.
- iamelgringo 17y agoA corollary: My father worked in the non-profit sector for years before starting his own business. One of the best lessons he taught me was this: In any organization of sufficient size, there is the official power structure (the org chart) and the unofficial power structure (how things actually get done). The trick is to find out what strings to pull and get things done. I've used that idea for years trying to get things done in my day job in health care.
- deleted 17y ago[deleted]
- jonny_noog 17y agoIn my experience, this is incredibly relevant in government, which depending on how you cut it is an organisation or group of organisations all of sufficient size.