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I do support for an app with several million downloads. While it may not make sense on a technical level, it's really powerful for your app and your users to re

I do support for an app with several million downloads. While it may not make sense on a technical level, it's really powerful for your app and your users to reach out and explain this. For us this is a quick two line reply that the wish is on the wishlist and may be picked up later. Many of the wishes you get are completely logical, some are for very specific use cases, and some are completely off topic. We still track them in a list, and each ticket becomes a vote (we happen to use Trello). It gives us a great view of what users want, miss and would like to see. And yes, our engineers also answer support emails.

jspaetzel 12y ago
I think this would be great if they could do that.. but when it comes to millions of users I dont think even google can handle that much feedback publicly without falling seriously short. It's amazing they are able to address as many issues as they do, after all there are like 14000 open issues right now in that tracker.
- scrollaway 12y ago
  You're focusing on the wrong numbers. "Millions of users"? You're talking about 14000 open issues, a FRACTION of which were closed. The android team is large and the closed bugs surely have been reviewed by the team before being closed (otherwise they're just closing randomly in which case: WTF?). So really, doesn't it make sense to give an actual reply for even just the more popular ones? We're not talking about millions here, we're talking about dozens...