I worked frontline customer support for a small software company that sold to county governments. The sales process was just as bad as described in this articl

I worked frontline customer support for a small software company that sold to county governments. The sales process was just as bad as described in this article. Most of the goverment workers and elected officials were very pleasant to work with. I had a few who were royal pains to deal but most of the people I dealt with on a regular basis were by far easier than my support at a insurance company.