In the field I'm in, companies that are effectively running a lot of infrastructure are comically bad at providing developer support. Like, they actively go out

In the field I'm in, companies that are effectively running a lot of infrastructure are comically bad at providing developer support. Like, they actively go out of their way to avoid providing documentation (that they themselves certainly have). The reason? They do big enterprise installs and it is probably safer just to treat all their gear as black-boxes than to allow any other companies to potentially botch site integrations. Then again, everyone else ends up just packet sniffing production networks anyways, and that's a lot safer, right? ...right? :(