Much defensive. Its easier to look at what things are rather than taking it personally: The engineer tries to downplay the issue by the now conventional "we're

Much defensive. Its easier to look at what things are rather than taking it personally: The engineer tries to downplay the issue by the now conventional "we're working on fixing it". And the whole pr-approved speech. What should be fixed is the whole process and design reasons why this is even allowed to happen. It's not the fault of the engineer - but by being the messenger in this case you're also condoning it. And downplaying stuff on non-technical grounds, that's actually marketing. But it's easier to be offended than to realize that these days. Also - regardless - merry xmas!