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It's tricky with HIPAA, given that emailing almost anything interesting is a violation, since they can't control whether your email provider discloses it or not
by patio11 12y ago
It's tricky with HIPAA, given that emailing almost anything interesting is a violation, since they can't control whether your email provider discloses it or not.
The right way to do it is to email people and inform them that a secure system has Very Important Information for them and that they should sign in using pre-arranged credentials to check it. Even that email can be a HIPAA violation if you do it wrong -- for example, "Hiya Jane Smith, Dr. Foo OBGYN has important information for you" has been held to be a violation since Foo should have reasonably anticipated that some patients would be living with family and sharing email with them and disclosing a non-minor's pregnancy/etc to their parents without their consent is a per se violation.
Ditto putting similar information into voicemails / SMSes / etc. Technical violations of the rules are rampant and enforcement actions are comparatively rare, particularly at smaller medical providers.
- r00fus 12y agoWell that's one nuance - another against voicemail for Doctors is that if you truly have an emergency, then it's possible practitioners are liable if you suffer while leaving a voicemail (or as a result of no one listening to that voicemail in time). Consequently, none of my doctors have a voicemail, so I'm forced to use their app to communicate with them, even if I just want a "you and/or kids are probably ok, come in if things get worse" confirmation. Very few have an "answering service" that has a real person transcribe and page the doctor (and advise you call 911 if it sounds like an emergency) but I imagine this is too expensive for most.