I think this has a lot to do with the 'do things that don't scale early on' mantra. Early on when these companies need to get some traction they will be more th

I think this has a lot to do with the 'do things that don't scale early on' mantra. Early on when these companies need to get some traction they will be more than happy to support the smaller customers. Later when they need to make many hires to support customers it is much better value to chase those bigger customers. That is assuming there is significant support cost.