Wow! NOW i got it. That is why "having a team managing the chat" is such a big deal (for phase #2). It is not managing the software, but actually chatting. I d

Wow! NOW i got it. That is why "having a team managing the chat" is such a big deal (for phase #2). It is not managing the software, but actually chatting. I do think it is a good business model. Good luck!