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I think sales may be more important. Getting an appreciation for how hard it is to get a customer would alter how a lot of engineers think about features. Custo
by indymike 12y ago
I think sales may be more important. Getting an appreciation for how hard it is to get a customer would alter how a lot of engineers think about features. Customer service is honestly easy in comparison.
- einhverfr 12y agoAgreed, but one huge problem here is that getting a customer often requires more than a checklist of features, but rather a product that solves a customer's problem well. I agree that sales, support, and engineering should all have rotations. The sales and support give you very different insights into what customers need which help you out with your engineering.