It's not logical to suggest, as JacobAldridge does, that the cost of a flight = a lack of basic customer service. Sure you might have to pay for your meals on f

It's not logical to suggest, as JacobAldridge does, that the cost of a flight = a lack of basic customer service. Sure you might have to pay for your meals on flights now, but an airline should still ensure its customer service standards to deal with these cancellations. If anything budget airlines should be trying harder to maintain customer loyalty. As Wakeless says, he's not too bothered by the flight was cancelled (it happens to everyone) it's how it was dealt with. You shouldn't expect more cancellations of flights just because the average flight cost is generally cheaper than full-service airlines. Otherwise the argument would run that you should expect more crashes, and not complain, because you bought a cheaper flight ticket.