I respectfully disagree that Tiger Airways, and others of their ilk (same stripes?) around the world, need to care about your problem. (The respectfully is bec

I respectfully disagree that Tiger Airways, and others of their ilk (same stripes?) around the world, need to care about your problem. (The respectfully is because I would like these companies to do so. The disagree is because I don't think they should have to or that customers are entitled to act indignantly when it doesn't happen.) Tiger are clearly positioned in the marketplace around lowest cost. That's almost certainly why wakeless and everyone else on this flight booked with them, as opposed to Qantas, Virgin etc - Tiger was cheaper. Qantas (I believe) would have paid for accommodation due to a cancellation (and possibly avoided the cancellation to prevent the expense of that policy) - but when you chose to pay $100 less for a flight, you waived that entitlement. Why are Tiger cheaper? Because they have stricter policies and fewer, perhaps less-trained or experienced staff, and they build a business model on those factors, not around caring for you. If you want somebody to care, be prepared to pay for it. Obvious exceptions to this rule apply when a business engages in misleading conduct. And I reiterate that I would like to see more companies caring. But if I buy the cheapest shoes, drive the cheapest second-hand car, and fly the cheapest airline, I'm not in a position to complain about cheap customer service. Edit: None of this means wakeless shouldn't have complained in the way he did, or even cried blue murder at the airport. By all means push for change, just don't expect it.