4 ms·
Twitter is not chat support and should not be used for most purposes. If I owned a company, I would not 1) want support tickets running public, 2) want support
by dylz 12y ago
Twitter is not chat support and should not be used for most purposes.
If I owned a company, I would not 1) want support tickets running public, 2) want support tickets being available to twitter internal with private customer data potentially in DMs.
Twitter is great for outreach though.
- angelohuang 12y agoDo you mean you want a private ticket system? Most of ticket systems are not public, I think.