Often times there aren't reporting facilities in place that are well connected operationally with an outbound customer service system. At my company we once had

Often times there aren't reporting facilities in place that are well connected operationally with an outbound customer service system. At my company we once had a bug that broke the sign up funnel for users, the engineers called to follow up a fix things because the user had intent to perform a high value transaction. For high volume businesses I'm sure there's a cost benefit analysis of making the support investment. Customer service is undervalued by too many companies.