In my experience, new "policies" put in place in these situations don't really do anything. They just inject bureaucrats where there were none before, and aggr

In my experience, new "policies" put in place in these situations don't really do anything. They just inject bureaucrats where there were none before, and aggravate the few people remaining who might really help. And you can bet managers will start a witch hunt, firing some mostly-competent guy as a scapegoat (which may "feel good" at the time, but ironically will only slow down their recovery and set them up for their next failure). The smart thing would be for Microsoft to think of the employees: what management decision is likely to make working in that group least likely to suck over the next few months? If it were me, I would invest in technology and hires/transfers, not in bureaucracy. I would give that group everything it needs to build and rebuild that system twice. After all, doesn't Microsoft have the money for that?