I don't understand why there's not more of an effort to name-and-shame in these cases. T-Mobile doesn't exist in the abstract: It's people in offices making dec

I don't understand why there's not more of an effort to name-and-shame in these cases. T-Mobile doesn't exist in the abstract: It's people in offices making decisions. Who is behind this? Who OK'ed it? Who knew? Name them. Shame them. It's one of society's more powerful tools.