"being a good person" is a competitive advantage I get so much mileage out of the phrase "Don't worry, we aren't the phone company" it is unreal. Sure, we hav

"being a good person" is a competitive advantage I get so much mileage out of the phrase "Don't worry, we aren't the phone company" it is unreal. Sure, we have hard costs associated with providing services, but I'd rather loses a few bucks occasionally on an account than routinely bite the hands that feed me.