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That's a tough problem. What do you think the proper solution would have been? I think personally I'd want to stay in the apartment and wash with water heated
by smelendez 12y ago
That's a tough problem. What do you think the proper solution would have been?
I think personally I'd want to stay in the apartment and wash with water heated on the stove and get a partial refund, but I'm sure that wouldn't work for everyone for a variety of reasons.
- peteretep 12y agoBook them alternative accommodation and pay for it. I would guess it happens rarely, is a huge PR win for them. I buy almost everything with Amazon because I feel I trust Amazon to make things right like that without question
- busterarm 12y agoHaving been in a few not-great and weird situations after making purchases on Amazon, they've come through for me with a stellar performance every time. Better than any other company I've dealt with, though AMEX is almost on-par. Really, their (buyer-side) customer service is fantastic and same with AWS. I'm not sure I'd want to be selling through Amazon though.
- deanclatworthy 12y agoWe were on a romantic new years break. Washing each other using hot water heated in the tiny pans provided isn't really going to cut it ;-) I had expected them to find us accommodation and pay for it, especially given the time of the year and circumstances.
- TheAnimus 12y agoWhich, it's worth noting, Agoda did for a friend of mine on New Years Eve in Thailand last year.
- mgkimsal 12y agoHow do you get a partial refund? You have to submit to airbnb's arbitration process which is basically someone there making what (in our experience) were snap decisions. Broken shower for 4 days, stained sheets, photo and video evidence. Airbnb response? "You stayed there the full time, it couldn't have been that bad - no refund."