7 ms·

Show HN: Simple Linux Backups

30 points by XERQ 12y ago

XERQ 12y ago
I've seen many of my clients set up their own backup systems and have those fail at the worst times. Last month a large client of ours called our managed support team at 3AM saying they hired the wrong developer who completely trashed their database and hosed their entire application. They had their own backup system in place and it silently failed, but luckily they ordered our internal backup solution as a secondary. We were able to get them restored in 5 minutes, if they didn't have our solution in place they would've had to spend weeks fixing what the developer broke. Current Linux backup solutions are not made for humans. Have a look at the mondorescue guide[1], nobody is going to read that and comprehend it with full mastery, meaning you're leaving yourself open to losing data. VPS providers offer backups that are usually in the same datacenter, which means you're SOL if there's a disaster. Those same providers also don't allow you to restore single files/directories from snapshots, usually you have to launch a new instance or revert everything back to snapshot. We ended up creating a simple Linux backup solution[2] that's as simple as copying and pasting a single command to get installed, notifies you if your backups aren't running, handles snapshots, and is secure. Restoring your data is a single command away, so you can focus instead on building your startup rocketship. Our mission is to make data loss a thing of the past. [1] http://www.mondorescue.org/docs/mondorescue-howto.html http://www.mondorescue.org/docs/mondorescue-howto.html [2] https://jarvys.io https://jarvys.io
- joepvd 12y ago
  Not trying to imply that it is trivial to set up a reliable backup and restore mechanism, but the link you provide hardly provides an example of the current state. Never heard of modoresque, but the documentation has not been updated since 2006.
- druiid 12y ago
  I've never heard of Mondo, but there are well maintained and widely used backup projects such as Bacula (http://www.bacula.org http://www.bacula.org). It's certainly not point-and-click or paste-and-run, but it's free and allows you to keep data in house, which for 'hosted' backup solutions is always a great concern of mine. Many hacks in the past I've read about were from the backup situation that people had implemented (and was used as a backdoor in one way or another, be it via code/key leakage or simply allowing connections from the backup solution).
- leephillips 12y ago
  This comment is identical to your comment from 18 days ago: https://news.ycombinator.com/item?id=8670717 https://news.ycombinator.com/item?id=8670717 You're far from the only one using HN to advertise your business, but maybe you should try to mix it up a little. 18 days ago was in November. Did a client call you a 3 am in October and also in November?
  - virmundi 12y ago
    Out of curiosity, do you have an automated system that checks for duplicate comments? Did you just happen to read it before and remember it?
    - otoburb 12y ago
      The third and most likely option is looking up the poster's HN profile and checking out historical comments made by the poster.
      - virmundi 12y ago
        I guess the idea of looking a person's profile is foreign to me. Perhaps I should get into the flow of doing that.
    - lancemjoseph 12y ago
      I also read through the comment thinking.. deja vu? But yeah it was a copy paste from three weeks ago.
    - leephillips 12y ago
      No automation. I had a feeling I'd read it before, so I checked the profile.
  - XERQ 12y ago
    Honestly didn't expect this submission to go anywhere, and only had a minute before jumping on a call :-)
- thaumaturgy 12y ago
  You built a beautiful site, but I wish you provided a little more technical information. For the Linux market, you can probably wade fully into the details of how the backups work (rsync, something else?), whether the client process is going to want root (I would assume so), how the "secure" part of your service works, etc. Or maybe it's there and I'm too dumb to find it. :-)
vinceguidry 12y ago
Backups are this thing that lots of people buy but nobody tests. People seem to refuse, every single time, to understand that if you're hoping your backup system will protect you from catastrophic failure, until you've actually tested your production servers by making them fail catastrophically and then restoring from your backup, then you what you bought was an expensive wish. On the other hand, if you're implementing catastrophic recovery in the first place, something's gone seriously wrong with your engineering culture, assuming you have one, or never implemented important capabilities in the first place, like one-command provisioning and deployment. Your app's years out of date but it's supporting your entire business. You can't afford to test your security end-to-end because if it fails, it might be days before it comes back up, because the guy that invented it skipped town, and there's bits of functionality hiding everywhere on the machines, done ad-hoc without any documentation. Nothing says "Faith-based engineering" like buying a backup system you refuse to test. And I see it way too often.
- cperciva 12y ago
  Nothing says "Faith-based engineering" like buying a backup system you refuse to test. I'd rank "not doing backups" pretty highly in terms of having misplaced faith in things not breaking, too. I don't ask new Tarsnap users why they decided to start using it, but sometimes they volunteer the information; and by far the most common reason I hear is "I just lost all of my data, so I decided it was time to start doing backups". I am frustrated every time I see this...
  - StavrosK 12y ago
    "To be precise, the time to start doing backups was immediately before you lost all your data", huh...
    - cperciva 12y ago
      I usually say two weeks, but yes. Immediately after you've lost all your data, you don't really have anything worth backing up any more...
- 12y ago
fractalcat 12y ago
What's "enterprise security"? Is it like regular security? Does it involve client-side encryption?
- ultramancool 12y ago
  Not sure, but if you want real security and dead simple backups on Linux, check out Tarsnap. From the inventor of scrypt. Full client-side encryption with very strong key derivation.
  - cperciva 12y ago
    from the inventor of scrypt It's more the other way around - I created scrypt because I wanted it for Tarsnap. :-)
encoderer 12y ago
I think if you provide enough features to be the only backup solution a business needs for their server, $20/mo is too cheap. Just my 0.02.
alrs 12y ago
Any product that wants you to pipe some crap from curl is communicating "our product is for all of the Windows people who bought Macs in the last couple of years and are still playing pretend when it comes to administering a Linux box."
- Skywing 12y ago
  Is this just a long way of saying that you shouldn't execute code, downloaded using curl, like this?
  - girvo 12y ago
    Yes, but in a way that makes the person saying it feel superior to others.
    - alrs 12y ago
      My beef isn't with the people who don't know they don't know, it's with vendors that encourage this. It makes the vendor look like amateur hour.
- XERQ 12y ago
  Heroku is one of the offenders, but you're absolutely right and I went ahead and fixed it.
kgtm 12y ago
Upvoted. For those that prefer getting their hands dirty (but not too dirty), duplicity and S3 might be a good alternative. It's really simple to get up and running: http://kappataumu.com/articles/cloud-backups-duplicity-s3.html http://kappataumu.com/articles/cloud-backups-duplicity-s3.ht...
- StavrosK 12y ago
  I much prefer attic: https://attic-backup.org/ https://attic-backup.org/
  - witten 12y ago
    And here's an attic wrapper script I wrote that makes it easy to use: https://torsion.org/atticmatic/ https://torsion.org/atticmatic/
    - StavrosK 12y ago
      That's very useful, thanks!
spitfire 12y ago
I am quite jealous of everyone else's bootstrap skills. Wish I could pull something even half that quality together.
moe 12y ago
No word on encryption. No word on what is actually backed up, how to include or exclude files. No word on when anything is backed up and how (cronjob, daemon?). No word on how running services and databases are backed up that may need special procedures for a consistent snapshot. No word on how to restore or access backups when the backed up host has failed. All things considered I have a strong feeling you are not qualified to run a service like this. Your expertise seems to be in webdesign, not in Unix and servers.
- vld 12y ago
  Some of those are answered here: https://my.jarvys.io/docs/home https://my.jarvys.io/docs/home
- thaumaturgy 12y ago
  It's built by the SSD Nodes people (https://www.ssdnodes.com/ https://www.ssdnodes.com/). I too would like to see more technical details on the site, but there's probably a better way to frame the criticism than "u r idiots".
- nodesocket 12y ago
  Your comments are exactly what peeve me about developer entitlement and ego's. I'd be curious if you've ever tried to run a business? Jarvys.io just launched, and their marketing site is geared toward features/benefits and not bogged down with technical details. In fact, a landing page that answers all your questions would be poor and missing the point of marketing. When dropbox launched did they go into the technical details of how it worked? "...a strong feeling you are not qualified to run a service like this". That really rubs me the wrong way. What do you know? Perhaps their development skills may not be the best, but if you look around at successful startups, usually the founders have a more rounded skill set other than being a pure hacker. They are designers, they are leaders, they hustle...
  - moe 12y ago
    I would agree if this was yet another Todo-List app. But this is a product that targets Linux novices and asks them to upload all their data under a hand-wavy promise of protection. There should be a tad more explanation on how privacy is ensured and how the actual protection works, no?
kijin 12y ago
There are several questions that I need to ask anyone who claims to provide backups as a service (Baas?): 1) Client-side encryption? 2) If the answer to 1) is "yes", are the keys managed on the client-side as well? 3) What algorithms do you use for encryption and key derivation? They're not home-grown, are they? 4) Ideally, the keys that are used to manage my account on the web should be totally unrelated to the keys that are used to encrypt my backups. Otherwise it becomes trivial for the service provider to capture my password the next time I log in, and use that to decrypt my backups. 5) In order to minimize damages when a client is compromised, clients should not be able to access/restore files backed up by other clients, except with a key that is stored elsewhere. 6) For the same reason as above, clients should not be able to modify or delete files that were previously backed up, except with a key that is stored elsewhere. In other words, snapshots should be read-only. 7) Ideally, clients should not even be able to access/restore files that were previously backed up by itself, except with a key that is stored elsewhere. This prevents previous versions of files (or deleted files) from becoming exposed in case of compromise. But this is probably too much to ask of the typical backup service... 8) Filesystem permissions and other basic metadata (e.g. mtime) should be backed up and restored, too. 9) Proper and fully configurable handling of symlinks, please. 10) Your TOS, AUP, and privacy policy should be readily accessible from your home page, and customers should be notified of any changes at least a couple of weeks in advance. My favorite solution so far is to pull backups from another machine that I control, using rsync/rsnapshot over ssh. The snapshots are then encrypted and pushed to their final resting place, such as S3, which knows nothing about the rest of my infrastructure. It's a bit of a hassle to set up correctly, but I'm in control of all the keys, a compromised client cannot access anything (restores are pushed from the server), the intermediate server can be destroyed if necessary, and the final storage provider (Amazon) cannot decrypt anything even if someone held a gun to their head. Unfortunately, I have yet to find a one-stop backup solution that achieves the above. I'm not even sure if it would be possible without risking serious inconvenience. Tarsnap comes close, but AFAIK it makes it too easy for a compromised client to pull down everything I ever backed up.
- cperciva 12y ago
  The tarsnap-keymgmt utility allows you to create a key file which can be used to create backups but can't read or delete them. I think this satisfies the concern you mention at the end?
Animats 12y ago
Backups are good. Backups are important. But who are these guys who want you to trust them with your data? They're at 2522 Chambers Road Suite 100, Tustin, CA 92780. This is "Irvine Ranch Executive Suites" which advertises "Private Offices From: $ 375 to $1000 / Per Month, Identity Package (Phone and/or Mail Only) From: $ 65 / Per Month". SSDNodes, Inc. (their parent company) is a Delaware corporation at that address. The agent for service of process is MATTHEW GEORGE CONNOR. He's on LinkedIn: https://www.linkedin.com/profile/view?id=166917144 https://www.linkedin.com/profile/view?id=166917144 and has another business, "Xerq.io". It's a social network (at https://xerq.io/hotness https://xerq.io/hotness) which has a big banner ad for Jarvys. There are terms of service (https://my.jarvys.io/JARVYS_TOS.pdf https://my.jarvys.io/JARVYS_TOS.pdf) but no sign of a service level agreement. The pricing goes up by a factor of 10 after the first three months. $240/year for 150GB. That's more than 3x more expensive than iDrive, which supports Linux. Jarvys isn't cheap. Not seeing a good case for using this service.
- rdtsc 12y ago
  Ha. Nothing to say about Jarvys, so completely unrelated but your comment reminds me of a friend from highschool (this is in Europe) who I lost contact with and then reconnected with years later. Asked him "So, what do you do?". Him: "Well I do business". Me: "What do you mean, business?". Him: "You know, everything, party balloons, renting apartments, writing fake visa aplications for people, computer repair [+ a few others]".
- XERQ 12y ago
  I happen to be Matt Connor :-) My username also happens to be "XERQ," and my profile lists SSD Nodes, JARVYS, and XERQ. I'm transparent when it comes to the projects I'm a part of, if that's a concern. If the main concern of this post is pricing: our service isn't the cheapest, nor do we want it to be. We want JARVYS to provide the most value and peace of mind to our customers. It allows us to focus on delivering quality instead of searching for the next buck. Is the loss of your data worth the money you'd be saving from choosing one providing over another? We actually called up iDrive to learn more about their Linux product and to ask them for help installing it, and their response was to read the documentation. Linux felt almost like an afterthought with them, with their core product being Mac and Windows. Instead of us half-way supporting Windows, Mac, Linux, and everything else, we want to be the best Linux backup service available and to focus solely on it.
sjs382 12y ago
The pricing page is deceptive enough to make me reconsider trusting them. Pricing that's presented like that makes me think like this: "$20/month in large text, then $200/month hidden below that? I wonder what other details I'm missing that could cost me 10x (in time, money, security, anything else) in the long run. <close window>"
- XERQ 12y ago
  I apologize if there was any confusion. We're running a holiday promo, which is written above the pricing table: "Get 14 days free + 90% off for 3 months during the holidays!" We try to keep it as clear and concise as possible by showing the pricing you get with the promo + the normal pricing after that.
  - sjs382 12y ago
    I understand. The way it was presented seemed deceptive though. Hope that feedback is useful.

30 points by XERQ 12y ago

XERQ 12y ago

I've seen many of my clients set up their own backup systems and have those fail at the worst times. Last month a large client of ours called our managed support team at 3AM saying they hired the wrong developer who completely trashed their database and hosed their entire application. They had their own backup system in place and it silently failed, but luckily they ordered our internal backup solution as a secondary. We were able to get them restored in 5 minutes, if they didn't have our solution in place they would've had to spend weeks fixing what the developer broke. Current Linux backup solutions are not made for humans. Have a look at the mondorescue guide[1], nobody is going to read that and comprehend it with full mastery, meaning you're leaving yourself open to losing data. VPS providers offer backups that are usually in the same datacenter, which means you're SOL if there's a disaster. Those same providers also don't allow you to restore single files/directories from snapshots, usually you have to launch a new instance or revert everything back to snapshot. We ended up creating a simple Linux backup solution[2] that's as simple as copying and pasting a single command to get installed, notifies you if your backups aren't running, handles snapshots, and is secure. Restoring your data is a single command away, so you can focus instead on building your startup rocketship. Our mission is to make data loss a thing of the past. [1] http://www.mondorescue.org/docs/mondorescue-howto.html http://www.mondorescue.org/docs/mondorescue-howto.html [2] https://jarvys.io https://jarvys.io

joepvd 12y ago
Not trying to imply that it is trivial to set up a reliable backup and restore mechanism, but the link you provide hardly provides an example of the current state. Never heard of modoresque, but the documentation has not been updated since 2006.
druiid 12y ago
I've never heard of Mondo, but there are well maintained and widely used backup projects such as Bacula (http://www.bacula.org http://www.bacula.org). It's certainly not point-and-click or paste-and-run, but it's free and allows you to keep data in house, which for 'hosted' backup solutions is always a great concern of mine. Many hacks in the past I've read about were from the backup situation that people had implemented (and was used as a backdoor in one way or another, be it via code/key leakage or simply allowing connections from the backup solution).
leephillips 12y ago
This comment is identical to your comment from 18 days ago: https://news.ycombinator.com/item?id=8670717 https://news.ycombinator.com/item?id=8670717 You're far from the only one using HN to advertise your business, but maybe you should try to mix it up a little. 18 days ago was in November. Did a client call you a 3 am in October and also in November?
- virmundi 12y ago
  Out of curiosity, do you have an automated system that checks for duplicate comments? Did you just happen to read it before and remember it?
  - otoburb 12y ago
    The third and most likely option is looking up the poster's HN profile and checking out historical comments made by the poster.
    - virmundi 12y ago
      I guess the idea of looking a person's profile is foreign to me. Perhaps I should get into the flow of doing that.
  - lancemjoseph 12y ago
    I also read through the comment thinking.. deja vu? But yeah it was a copy paste from three weeks ago.
  - leephillips 12y ago
    No automation. I had a feeling I'd read it before, so I checked the profile.
- XERQ 12y ago
  Honestly didn't expect this submission to go anywhere, and only had a minute before jumping on a call :-)
thaumaturgy 12y ago
You built a beautiful site, but I wish you provided a little more technical information. For the Linux market, you can probably wade fully into the details of how the backups work (rsync, something else?), whether the client process is going to want root (I would assume so), how the "secure" part of your service works, etc. Or maybe it's there and I'm too dumb to find it. :-)

vinceguidry 12y ago

Backups are this thing that lots of people buy but nobody tests. People seem to refuse, every single time, to understand that if you're hoping your backup system will protect you from catastrophic failure, until you've actually tested your production servers by making them fail catastrophically and then restoring from your backup, then you what you bought was an expensive wish. On the other hand, if you're implementing catastrophic recovery in the first place, something's gone seriously wrong with your engineering culture, assuming you have one, or never implemented important capabilities in the first place, like one-command provisioning and deployment. Your app's years out of date but it's supporting your entire business. You can't afford to test your security end-to-end because if it fails, it might be days before it comes back up, because the guy that invented it skipped town, and there's bits of functionality hiding everywhere on the machines, done ad-hoc without any documentation. Nothing says "Faith-based engineering" like buying a backup system you refuse to test. And I see it way too often.

cperciva 12y ago
Nothing says "Faith-based engineering" like buying a backup system you refuse to test. I'd rank "not doing backups" pretty highly in terms of having misplaced faith in things not breaking, too. I don't ask new Tarsnap users why they decided to start using it, but sometimes they volunteer the information; and by far the most common reason I hear is "I just lost all of my data, so I decided it was time to start doing backups". I am frustrated every time I see this...
- StavrosK 12y ago
  "To be precise, the time to start doing backups was immediately before you lost all your data", huh...
  - cperciva 12y ago
    I usually say two weeks, but yes. Immediately after you've lost all your data, you don't really have anything worth backing up any more...
12y ago

fractalcat 12y ago

What's "enterprise security"? Is it like regular security? Does it involve client-side encryption?

ultramancool 12y ago
Not sure, but if you want real security and dead simple backups on Linux, check out Tarsnap. From the inventor of scrypt. Full client-side encryption with very strong key derivation.
- cperciva 12y ago
  from the inventor of scrypt It's more the other way around - I created scrypt because I wanted it for Tarsnap. :-)

encoderer 12y ago

I think if you provide enough features to be the only backup solution a business needs for their server, $20/mo is too cheap. Just my 0.02.

alrs 12y ago

Any product that wants you to pipe some crap from curl is communicating "our product is for all of the Windows people who bought Macs in the last couple of years and are still playing pretend when it comes to administering a Linux box."

Skywing 12y ago
Is this just a long way of saying that you shouldn't execute code, downloaded using curl, like this?
- girvo 12y ago
  Yes, but in a way that makes the person saying it feel superior to others.
  - alrs 12y ago
    My beef isn't with the people who don't know they don't know, it's with vendors that encourage this. It makes the vendor look like amateur hour.
XERQ 12y ago
Heroku is one of the offenders, but you're absolutely right and I went ahead and fixed it.

kgtm 12y ago

Upvoted. For those that prefer getting their hands dirty (but not too dirty), duplicity and S3 might be a good alternative. It's really simple to get up and running: http://kappataumu.com/articles/cloud-backups-duplicity-s3.html http://kappataumu.com/articles/cloud-backups-duplicity-s3.ht...

StavrosK 12y ago
I much prefer attic: https://attic-backup.org/ https://attic-backup.org/
- witten 12y ago
  And here's an attic wrapper script I wrote that makes it easy to use: https://torsion.org/atticmatic/ https://torsion.org/atticmatic/
  - StavrosK 12y ago
    That's very useful, thanks!

spitfire 12y ago

I am quite jealous of everyone else's bootstrap skills. Wish I could pull something even half that quality together.

moe 12y ago

No word on encryption. No word on what is actually backed up, how to include or exclude files. No word on when anything is backed up and how (cronjob, daemon?). No word on how running services and databases are backed up that may need special procedures for a consistent snapshot. No word on how to restore or access backups when the backed up host has failed. All things considered I have a strong feeling you are not qualified to run a service like this. Your expertise seems to be in webdesign, not in Unix and servers.

vld 12y ago
Some of those are answered here: https://my.jarvys.io/docs/home https://my.jarvys.io/docs/home
thaumaturgy 12y ago
It's built by the SSD Nodes people (https://www.ssdnodes.com/ https://www.ssdnodes.com/). I too would like to see more technical details on the site, but there's probably a better way to frame the criticism than "u r idiots".
nodesocket 12y ago
Your comments are exactly what peeve me about developer entitlement and ego's. I'd be curious if you've ever tried to run a business? Jarvys.io just launched, and their marketing site is geared toward features/benefits and not bogged down with technical details. In fact, a landing page that answers all your questions would be poor and missing the point of marketing. When dropbox launched did they go into the technical details of how it worked? "...a strong feeling you are not qualified to run a service like this". That really rubs me the wrong way. What do you know? Perhaps their development skills may not be the best, but if you look around at successful startups, usually the founders have a more rounded skill set other than being a pure hacker. They are designers, they are leaders, they hustle...
- moe 12y ago
  I would agree if this was yet another Todo-List app. But this is a product that targets Linux novices and asks them to upload all their data under a hand-wavy promise of protection. There should be a tad more explanation on how privacy is ensured and how the actual protection works, no?

kijin 12y ago

There are several questions that I need to ask anyone who claims to provide backups as a service (Baas?): 1) Client-side encryption? 2) If the answer to 1) is "yes", are the keys managed on the client-side as well? 3) What algorithms do you use for encryption and key derivation? They're not home-grown, are they? 4) Ideally, the keys that are used to manage my account on the web should be totally unrelated to the keys that are used to encrypt my backups. Otherwise it becomes trivial for the service provider to capture my password the next time I log in, and use that to decrypt my backups. 5) In order to minimize damages when a client is compromised, clients should not be able to access/restore files backed up by other clients, except with a key that is stored elsewhere. 6) For the same reason as above, clients should not be able to modify or delete files that were previously backed up, except with a key that is stored elsewhere. In other words, snapshots should be read-only. 7) Ideally, clients should not even be able to access/restore files that were previously backed up by itself, except with a key that is stored elsewhere. This prevents previous versions of files (or deleted files) from becoming exposed in case of compromise. But this is probably too much to ask of the typical backup service... 8) Filesystem permissions and other basic metadata (e.g. mtime) should be backed up and restored, too. 9) Proper and fully configurable handling of symlinks, please. 10) Your TOS, AUP, and privacy policy should be readily accessible from your home page, and customers should be notified of any changes at least a couple of weeks in advance. My favorite solution so far is to pull backups from another machine that I control, using rsync/rsnapshot over ssh. The snapshots are then encrypted and pushed to their final resting place, such as S3, which knows nothing about the rest of my infrastructure. It's a bit of a hassle to set up correctly, but I'm in control of all the keys, a compromised client cannot access anything (restores are pushed from the server), the intermediate server can be destroyed if necessary, and the final storage provider (Amazon) cannot decrypt anything even if someone held a gun to their head. Unfortunately, I have yet to find a one-stop backup solution that achieves the above. I'm not even sure if it would be possible without risking serious inconvenience. Tarsnap comes close, but AFAIK it makes it too easy for a compromised client to pull down everything I ever backed up.

cperciva 12y ago
The tarsnap-keymgmt utility allows you to create a key file which can be used to create backups but can't read or delete them. I think this satisfies the concern you mention at the end?

Animats 12y ago

Backups are good. Backups are important. But who are these guys who want you to trust them with your data? They're at 2522 Chambers Road Suite 100, Tustin, CA 92780. This is "Irvine Ranch Executive Suites" which advertises "Private Offices From: $ 375 to $1000 / Per Month, Identity Package (Phone and/or Mail Only) From: $ 65 / Per Month". SSDNodes, Inc. (their parent company) is a Delaware corporation at that address. The agent for service of process is MATTHEW GEORGE CONNOR. He's on LinkedIn: https://www.linkedin.com/profile/view?id=166917144 https://www.linkedin.com/profile/view?id=166917144 and has another business, "Xerq.io". It's a social network (at https://xerq.io/hotness https://xerq.io/hotness) which has a big banner ad for Jarvys. There are terms of service (https://my.jarvys.io/JARVYS_TOS.pdf https://my.jarvys.io/JARVYS_TOS.pdf) but no sign of a service level agreement. The pricing goes up by a factor of 10 after the first three months. $240/year for 150GB. That's more than 3x more expensive than iDrive, which supports Linux. Jarvys isn't cheap. Not seeing a good case for using this service.

rdtsc 12y ago
Ha. Nothing to say about Jarvys, so completely unrelated but your comment reminds me of a friend from highschool (this is in Europe) who I lost contact with and then reconnected with years later. Asked him "So, what do you do?". Him: "Well I do business". Me: "What do you mean, business?". Him: "You know, everything, party balloons, renting apartments, writing fake visa aplications for people, computer repair [+ a few others]".
XERQ 12y ago
I happen to be Matt Connor :-) My username also happens to be "XERQ," and my profile lists SSD Nodes, JARVYS, and XERQ. I'm transparent when it comes to the projects I'm a part of, if that's a concern. If the main concern of this post is pricing: our service isn't the cheapest, nor do we want it to be. We want JARVYS to provide the most value and peace of mind to our customers. It allows us to focus on delivering quality instead of searching for the next buck. Is the loss of your data worth the money you'd be saving from choosing one providing over another? We actually called up iDrive to learn more about their Linux product and to ask them for help installing it, and their response was to read the documentation. Linux felt almost like an afterthought with them, with their core product being Mac and Windows. Instead of us half-way supporting Windows, Mac, Linux, and everything else, we want to be the best Linux backup service available and to focus solely on it.

sjs382 12y ago

The pricing page is deceptive enough to make me reconsider trusting them. Pricing that's presented like that makes me think like this: "$20/month in large text, then $200/month hidden below that? I wonder what other details I'm missing that could cost me 10x (in time, money, security, anything else) in the long run. <close window>"

XERQ 12y ago
I apologize if there was any confusion. We're running a holiday promo, which is written above the pricing table: "Get 14 days free + 90% off for 3 months during the holidays!" We try to keep it as clear and concise as possible by showing the pricing you get with the promo + the normal pricing after that.
- sjs382 12y ago
  I understand. The way it was presented seemed deceptive though. Hope that feedback is useful.