8 ms·

I have the very same problem. I don't know whether it would really help, but I'm planning to send Google a snail mail.

• pests 12y ago
  My next step is social media and emails to higher up's I guess. I don't know what else to do other than post here or maybe reddit if I can find the right sub.
  • MichaelCrawford 12y ago
    I'll offer to pay to have my password reset. I've considered showing up in person. Or perhaps we could each buy one share of GOOG, then show up at the annual shareholder's meeting. :-D
    • mtmail 12y ago
      I sat next to the Yahoo customer service for a while. Users called in every day and offered to send passport copies or copies of printed emails. One guy really came in person to the office. The response was always the same: "The person who signup up years ago didn't send us their passport so we can't use that for verification". Quite a few users also used fake birth dates (Jan/1st 1901), nonsense security question answers like "-" and fake backup email addresses which doesn't help. Anyway. Don't be surprised if showing up in person doesn't impress them.
      • MichaelCrawford 12y ago
        Perhaps I could start a Change.org petition. I find it really irritating that a company the size of Google, doesn't have a way to contact a live human for customer service. Yes it's my own damn fault I forgot the password, that's why I'm OK with paying to have it reset. But I do want to have at least the opportunity to have a live human deal with it.