> I mean, what's the usecase here? People in the area are panicking for their lives...their first thought is to check Twitter, then check @Uber_Sydney to see if

> I mean, what's the usecase here? People in the area are panicking for their lives...their first thought is to check Twitter, then check @Uber_Sydney to see if Uber has anything interesting to say about the terrorist hostage situation This is the best point I've seen here. Why say anything? They've made the point of surge pricing known in the past, so there's zero reason to call out its existence as people are trying to get away from a police standoff. Maybe after the fact they could've made this exact statement and not come off as giant douchebags, but saying this as the situation is ongoing is astoundingly tone deaf. Surge pricing strikes a lot of people as unfair, and the more extreme the circumstances, the less fair people are apt to think it is. Somehow, nobody at Uber understands this or that they need to shut the fuck up about it at especially sensitive times. Edit: missing word