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That doesn't discount the fact that the surge pricing algorithm is still automatic. They don't have people sitting at their evil corporate HQ clicking buttons t
by res0nat0r 12y ago
That doesn't discount the fact that the surge pricing algorithm is still automatic. They don't have people sitting at their evil corporate HQ clicking buttons trying to maximize screwing people over.
- davidgerard 12y agoNo, but they knew what they were doing and can't claim they didn't choose to continue.
- dllthomas 12y agoAlthough it's possible (no idea whether it's the case) they didn't have a mechanism to shut it down, on the time frame they would have needed to.
- davidgerard 12y agoWe can't philosophically disprove it. But Occam's razor applied to the behavioural evidence suggests Uber thinks surge pricing is fantastic, and keeping it in place during crises is corporate policy unless and until there's a media backlash large enough for it to actually get through their thick skulls that people are pissed off.
- dllthomas 12y agoPresuming Uber thinks surge pricing is fantastic, wouldn't it be all the more likely they wouldn't build in a mechanism to disable it at the drop of a hat?
- davidgerard 12y agoPossibly. But it's a red herring considering the issue is moral culpability and whether their behaviour is socially acceptable.
- dllthomas 12y agoTheir behavior, at this point, was "pay drivers out of their own pocket to help get people away from the emergency". It's hard to call that "socially unacceptable". It arguably took longer than it should have, but it takes time to make decisions in any large company. Hopefully they will learn from the experience, get better plans in place, and clarify policies for the future.
- spacefight 12y agoNo, but that very algorithm was designed and implemented by humans from their big evil corporate HQ.
- milesskorpen 12y agoI wouldn't be surprised if surge over a certain % requires human intervention.
- piyushpr134 12y agoHow do you know ? Do you work there ?