I'm in a quandary: doesn't the bookstore have a right to set a quality standard (not a poetic one), and a right to protect itself from chargebacks from unhappy

I'm in a quandary: doesn't the bookstore have a right to set a quality standard (not a poetic one), and a right to protect itself from chargebacks from unhappy customers? Is the phrase "self published" really correct for Amazon and others to use? It could be argued that Amazon is the one publishing it, and they're really letting you bypass the editors and sales reps from a print-based publishing house to get your works onto Kindles. I really don't know. The situation makes me uncomfortable as a creator of content, certainly, but the author's railing against the company for protecting its customers and defending against liability from credit card issuers ... That just feels like someone bitching out of a sense of entitlement, and history shows (all over the world) that people who thoughtlessly feel entitled are rarely able to be convinced that they, in fact, are the ones that need to change.