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Losing weeks of work isn't pleasant, but I think your reaction is a bit over the top. As a developer I know that even when you put in the time to bug test your
by arielm 12y ago
Losing weeks of work isn't pleasant, but I think your reaction is a bit over the top.
As a developer I know that even when you put in the time to bug test your app it can still misbehave, and as someone who's involved in managing a support team I think kathrine did a pretty good job considering she didn't erase the notes and she can't really will them back into existence.
I've lost plants of important data in the past because I only had it in one place, the lesson here is that when you have important data you really want you should keep it in more than one place.
Good luck with your novel!
- javert 12y agoPolitely, this is bullshit. If B&N's app is known to lose data regularly, B&N should be responsible for backing it up automatically. Otherwise, they should not pretend to store the data. Moreover, I would not voluntarily do business with a company that doesn't provide actual answers in response to a support query. "Katherine didn't erase the notes" is not a valid answer: nobody erased the notes. Presumably, they are still there somewhere.