That definitely sounds like the specific management style versus business framework/methodology. I suspect there's a distribution of quality of stores for Paner

That definitely sounds like the specific management style versus business framework/methodology. I suspect there's a distribution of quality of stores for Panera and I may have been fortunate enough to live close to a store with an excellent management team. What advice would you give to Panera leadership to maintain quality service and vibe? This type of problem is present as you pointed out throughout industries. Initial enthusiasm becomes replaced by the glum habit of doing just enough. I have written a fair share of posts on inspiration, and leadershi, it's a big topic. The concept we're referencing has to do with dedication/willpower and sustained effort. Seth Godin shares some related ideas in "the Dip". He gave me a signed copy Thursday, but if you like I'll mail it to you.