OTOH getting Amazon to acknowledge a problem if it is isolated to your instance may keep you up all night as a recent post about a DOS attack highlighted, so I

OTOH getting Amazon to acknowledge a problem if it is isolated to your instance may keep you up all night as a recent post about a DOS attack highlighted, so I wouldn't say you're exactly off the hook when it comes to support of your site just because you don't control the hardware. [EDIT] The post I was referring to: http://news.ycombinator.com/item?id=860414 http://news.ycombinator.com/item?id=860414