5 ms·

I am super happy user of New Relic, but always interested in alternatives. I had never heard of AppNeta, so I checked it out. Looks like you guys have some nic

I am super happy user of New Relic, but always interested in alternatives. I had never heard of AppNeta, so I checked it out. Looks like you guys have some nice stuff, but do you mind if I give a new customer first impression? Very confusing pricing. First off, right off the bat. There is no central price page and I had to go hunt for what you charge. Then when I did find Enterprise pricing for TraceView, it has some contradictory language. It says $119/host/month. Then in the bullets below it says unlimited users unlimited applications unlimited hosts Huh? Is it per host or is it per month?? That makes no sense to me.

trjordan 12y ago
Hey, sorry that you find it confusing! Part of the problem is that we have a couple different products, and they're not all directly comparable with New Relic. Hence the lack of a central pricing page. TraceView is our offer that's 1:1, as you found, and it's priced monthly per host. The "unlimited" is meant to be "you can buy as many as you want", vs. the "Startup" plan, where you can have a max of 5 hosts. Does that make more sense? (I'd be more than happy to change it to something that makes more sense!)
- zdrummond 12y ago
  Why charge me for having more hosts? I am used to the reverse. Buy more, save more. IMHO, keep the app and 'hours of retention' limit in. Remove the hosts and user limit (I hate user limits; don't you want more people exposed to your app?!?)
  - trjordan 12y ago
    We definitely have discounts if you've got a whole ton of hosts. You'll pay less for the 50th host than for the 1st. That said, a host collects a certain amount of data, so it's not really tenable for us to sell "site licenses" at a fair price. If you're super-bursty, we're happy to charge for the average, AWS-style, but that model tends to upset the finance folks, so we default to the "you'll clearly pay this" model first.

trjordan 12y ago

Hey, sorry that you find it confusing! Part of the problem is that we have a couple different products, and they're not all directly comparable with New Relic. Hence the lack of a central pricing page. TraceView is our offer that's 1:1, as you found, and it's priced monthly per host. The "unlimited" is meant to be "you can buy as many as you want", vs. the "Startup" plan, where you can have a max of 5 hosts. Does that make more sense? (I'd be more than happy to change it to something that makes more sense!)

zdrummond 12y ago
Why charge me for having more hosts? I am used to the reverse. Buy more, save more. IMHO, keep the app and 'hours of retention' limit in. Remove the hosts and user limit (I hate user limits; don't you want more people exposed to your app?!?)
- trjordan 12y ago
  We definitely have discounts if you've got a whole ton of hosts. You'll pay less for the 50th host than for the 1st. That said, a host collects a certain amount of data, so it's not really tenable for us to sell "site licenses" at a fair price. If you're super-bursty, we're happy to charge for the average, AWS-style, but that model tends to upset the finance folks, so we default to the "you'll clearly pay this" model first.