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The confusion results from two different plans: Plan A: buy the device upfront and own it. Price includes 1 year of network backup service. After the first yea
by alenlpeacock 12y ago
The confusion results from two different plans:
Plan A: buy the device upfront and own it. Price includes 1 year of network backup service. After the first year, if you want to continue the network backup, it's $49/year ($4/month).
Plan B: don't pay anything upfront for the device and lease it plus the service for $10/month for as long as you like.
Plan A is the only service available directly from the website currently, and we need to clarify the copy on the webpage -- thanks for pointing out to confusion.
- gregd 12y agoAs a Kickstarter backer too, we've pointed out to you guys for months that your pricing scheme was confusing and didn't make any sense. You haven't cleared it up any since.
- ctdonath 12y agoYes, clarify! Say so! First thing I read: $49/year. Last thing I read: $10/month. No further clarifications. Not something that evokes trust, esp. when backers are saying they've been shouting about this for months. Even in stating "Plan A: buy the device upfront and own it" - ok, how much is that?