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> SLA's are never free from anyone This 1000x. SLAs are not free. Your time is not free. Nothing is free. No agency is doing ongoing support for free. Either
by akbar501 12y ago
> SLA's are never free from anyone
This 1000x. SLAs are not free. Your time is not free. Nothing is free.
No agency is doing ongoing support for free.
Either a.) the potential customer is negotiating hard, or b.) the other companies have included this expense already in the main bid and have bounded the max hours they will provide support.
- porker 12y agodavismwfl and akbar501: thanks for your responses. I worded that part of my post badly: I meant to say that it's (pretty much) free for the agency to offer, though I'm sure they charge the clients a 'high market rate'. For the agency I was commenting on, by the time they've got 4-5 developers to carry the pager in turn, and offer them $100/week extra when on duty (and you can find alternative employment if you don't want to do it), it's very little overhead for them. Sure, not every developer knows the application code well enough to pin-point an issue quickly, but they've provided peace of mind to the client.
- davismwfl 12y agoJust to point out, you can do the same thing those larger groups do to, just being a little more creative. Take the deal, get the monthly recurring revenue for yourself and find a freelancer, intern or other person capable of backing you up when needed. If you offer a reasonable rate to do it and there are a lot of people that will work with you. If you are interested in taking/bidding for the gig, but want some backup/help let me know, maybe we can help back you up. Contact details are in my profile.