I hate to sounds bitter, but I've been a donator for ~8 years, and the one time I asked for help (really: filed a bug report re: an archive they said they had b

I hate to sounds bitter, but I've been a donator for ~8 years, and the one time I asked for help (really: filed a bug report re: an archive they said they had but which didn't acually resolve & which I needed access to) they did not get back to me, ever, despite numerous support requests and additional donations. I'm not sure whether that means they need more funding or whether they're simply unresponsive, but it definitely didn't help me solve my problems with a trademark troll.