4 ms·

Ask HN: Help validating my startup, goowi.net

5 points by asotelo 12y ago

trcollinson 12y ago
I am having a hard time speaking to your business model because I don't quite get what you are doing. I believe somehow you would like to help my business to allow my customers to donate funds to charity through me somehow? As a business I would have a number of issues that would need to be addressed. First, you name off quite a few statistics and have no sources cited for those statistics. You also post other big brand names in a quite large block under your youtube video player. Do these companies work with you? Are they onboard? I would guess they aren't, or you wouldn't be asking us to validate your startup; it would already be validated. Are these socially conscious companies? Maybe, but I don't get it. Second, as a business, I have no idea what I am signing up to do. Must I pledge a certain amount of money to any random cause my customer wants to put the money towards? Is there a tax advantage? Is there a liability on me because my donated business money does not go to an actual charity due to an error or omission? Many "youth soccer teams" take donations but are not tax exempt and the filing becomes and interesting problem. What if, as an organization, we don't agree with every charity in the world and only want our donations to go to certain charities? Third, what is your part and benefit in this? Are you a 501(c)(3) United States Federally exempt charitable organization yourself? I highly doubt this, as I have started 2 charitable organizations and they aren't easy to get set up. If you are a for profit (or even a non-profit 501(c)(3)) organization and you take my organizations money and use a portion of it yourself and then pass the rest on to charity, do I get a tax advantage? How do I explain that properly to my accountant? Am I really being charitable and socially conscious? What portion goes to you for development and what part goes to charity? You could say "a truly charitable and socially conscious organization wouldn't worry about details like tax filing and advantages." I wish we didn't have to think about these things, but the IRS is a cruel mistress and because of our fiduciary duty to our organizations we must all answer to IRS rules. The list can keep on going, unfortunately. As for the site itself, it loads very slowly. There are a lot of spinning gifs while your logo and your "big block of corporate logos" load. The wording is difficult to read. Other than the very nicely made video, I am afraid this looks like a corporate email fishing scheme. I don't mean to be rude, but I am involved with an organization with a very high charitable dollar count and I would have a hard time signing up on your site.
- aswerty 12y ago
  I thought the big brand logos was a bid odd as well.
  - asotelo 12y ago
    Thanks about this comment. We will be addressing this concern soon with a different approach :)
- asotelo 12y ago
  Thank you very very much for taking the time to help me with this. The project is in validation state so all this feedback is extremely useful. I take good note of all your questions, worries & suggestions. Among the many challenges, one I seem to be facing during the validation itself is to be able to address our 3 audiences, the individuals, the businesses and the social causes organizations. Each one has its own sets of questions on how Goowi works. Thinking about creating a section "HOW IT WORKS" and have 3 columns explaining it for each of them.
aswerty 12y ago
I think you're on to a winner with regards identifying a pain point for people in terms of dealing with the numerous charities, people, and organisations who request/solicit money from them. But does this product not just add one more channel that they then have to deal with? Because I'm someone who has the problem you highlighted, I was nodding along with the video on your website. But then I realised it doesn't solve my problem because it doesn't reduce the number of existing channels I already deal with. It is actually changing my problem from n to n+1. The Goowi platform looks to add value to businesses as opposed to individuals. And like your video says "businesses aren't people" which means they don't have pain points, they just have a profit margin. So if your product increases that profit margin by increasing sales sufficiently through perceived social responsibility then you're looking at a viable customer base. Things I'd point out though are that this platform is going to compete with existing loyalty schemes that put money back in peoples pocket as opposed to having them give it to a charity. For certain demographics the charity angle could work better than a loyalty scheme. With loyalty schemes the pay back is generally pretty low but consumers don't mind because they get something free. The cash equivalent of this going to a charity might not seem like a whole lot of money under the cold light of day. Also as with loyalty schemes certain people (like me) dislike the lock-in nature and hassle of such schemes. I prefer companies that give back without making a song and dance about it or companies that are inherently socially responsible. To bring it back to the video. I don't think your helping Nicole, your just helping the business and Nicole is a means to an end. I'm not criticising that, I'm just saying that's how I see it. Finally, and I'm sure you given this thought, providing the platform as a white label product would look like the best course because Nicole needs to see Company X providing the money going to charities and not Goowi.
- asotelo 12y ago
  Thanks a lot for your comments !!!. You are right, we somehow compete with loyalty programs. We add value to businesses to help them become socially responsible. We add value to individuals by giving them money & comfort on getting funds and disbursing them. We are prodiving value to social causes by giving them funds & spreading awareness. We are working on making the message clearer.
Jeremy1026 12y ago
I watched your video and read the copy on the site and am just confused. The video shows a woman who makes donations to organizations, the copy talks about businesses giving money to customers to make donations. So is this marketed to individuals to track their charitable giving, or for businesses to donate to charitable organizations?
- asotelo 12y ago
  Thanks a lot on your feedback. Your confusion is understandable and we clearly have to make the message clearer. We are marketing all 3 segments, as they are inter-related: the individuals, the businesses and the social cause organizations. Each one is served in a different way. Each one has pains/gains being targetted at Goowi.
  - Jeremy1026 12y ago
    Separate them! Have one landing page that explains the cycle, with each segment getting their own section/page.
    - asotelo 12y ago
      We will do exactly that !! Thanks a lot !
    - asotelo 12y ago
      Hi Jeremy1026, do you think the update on the landing page is clearer now? www.goowi.net ?
jtfairbank 12y ago
I'd much rather pay a consultant for an analysis of our business. If we're good, help us present the social responsible side of the company. If we're bad, come up with a list of action items to improve on.
- asotelo 12y ago
  Thanks a lot for the feedback. We shall make clearer the benefits for the businesses (which are a lot).

5 points by asotelo 12y ago

I am having a hard time speaking to your business model because I don't quite get what you are doing. I believe somehow you would like to help my business to allow my customers to donate funds to charity through me somehow? As a business I would have a number of issues that would need to be addressed. First, you name off quite a few statistics and have no sources cited for those statistics. You also post other big brand names in a quite large block under your youtube video player. Do these companies work with you? Are they onboard? I would guess they aren't, or you wouldn't be asking us to validate your startup; it would already be validated. Are these socially conscious companies? Maybe, but I don't get it. Second, as a business, I have no idea what I am signing up to do. Must I pledge a certain amount of money to any random cause my customer wants to put the money towards? Is there a tax advantage? Is there a liability on me because my donated business money does not go to an actual charity due to an error or omission? Many "youth soccer teams" take donations but are not tax exempt and the filing becomes and interesting problem. What if, as an organization, we don't agree with every charity in the world and only want our donations to go to certain charities? Third, what is your part and benefit in this? Are you a 501(c)(3) United States Federally exempt charitable organization yourself? I highly doubt this, as I have started 2 charitable organizations and they aren't easy to get set up. If you are a for profit (or even a non-profit 501(c)(3)) organization and you take my organizations money and use a portion of it yourself and then pass the rest on to charity, do I get a tax advantage? How do I explain that properly to my accountant? Am I really being charitable and socially conscious? What portion goes to you for development and what part goes to charity? You could say "a truly charitable and socially conscious organization wouldn't worry about details like tax filing and advantages." I wish we didn't have to think about these things, but the IRS is a cruel mistress and because of our fiduciary duty to our organizations we must all answer to IRS rules. The list can keep on going, unfortunately. As for the site itself, it loads very slowly. There are a lot of spinning gifs while your logo and your "big block of corporate logos" load. The wording is difficult to read. Other than the very nicely made video, I am afraid this looks like a corporate email fishing scheme. I don't mean to be rude, but I am involved with an organization with a very high charitable dollar count and I would have a hard time signing up on your site.

aswerty 12y ago
I thought the big brand logos was a bid odd as well.
- asotelo 12y ago
  Thanks about this comment. We will be addressing this concern soon with a different approach :)
asotelo 12y ago
Thank you very very much for taking the time to help me with this. The project is in validation state so all this feedback is extremely useful. I take good note of all your questions, worries & suggestions. Among the many challenges, one I seem to be facing during the validation itself is to be able to address our 3 audiences, the individuals, the businesses and the social causes organizations. Each one has its own sets of questions on how Goowi works. Thinking about creating a section "HOW IT WORKS" and have 3 columns explaining it for each of them.

aswerty 12y ago

I think you're on to a winner with regards identifying a pain point for people in terms of dealing with the numerous charities, people, and organisations who request/solicit money from them. But does this product not just add one more channel that they then have to deal with? Because I'm someone who has the problem you highlighted, I was nodding along with the video on your website. But then I realised it doesn't solve my problem because it doesn't reduce the number of existing channels I already deal with. It is actually changing my problem from n to n+1. The Goowi platform looks to add value to businesses as opposed to individuals. And like your video says "businesses aren't people" which means they don't have pain points, they just have a profit margin. So if your product increases that profit margin by increasing sales sufficiently through perceived social responsibility then you're looking at a viable customer base. Things I'd point out though are that this platform is going to compete with existing loyalty schemes that put money back in peoples pocket as opposed to having them give it to a charity. For certain demographics the charity angle could work better than a loyalty scheme. With loyalty schemes the pay back is generally pretty low but consumers don't mind because they get something free. The cash equivalent of this going to a charity might not seem like a whole lot of money under the cold light of day. Also as with loyalty schemes certain people (like me) dislike the lock-in nature and hassle of such schemes. I prefer companies that give back without making a song and dance about it or companies that are inherently socially responsible. To bring it back to the video. I don't think your helping Nicole, your just helping the business and Nicole is a means to an end. I'm not criticising that, I'm just saying that's how I see it. Finally, and I'm sure you given this thought, providing the platform as a white label product would look like the best course because Nicole needs to see Company X providing the money going to charities and not Goowi.

asotelo 12y ago
Thanks a lot for your comments !!!. You are right, we somehow compete with loyalty programs. We add value to businesses to help them become socially responsible. We add value to individuals by giving them money & comfort on getting funds and disbursing them. We are prodiving value to social causes by giving them funds & spreading awareness. We are working on making the message clearer.

Jeremy1026 12y ago

I watched your video and read the copy on the site and am just confused. The video shows a woman who makes donations to organizations, the copy talks about businesses giving money to customers to make donations. So is this marketed to individuals to track their charitable giving, or for businesses to donate to charitable organizations?

asotelo 12y ago
Thanks a lot on your feedback. Your confusion is understandable and we clearly have to make the message clearer. We are marketing all 3 segments, as they are inter-related: the individuals, the businesses and the social cause organizations. Each one is served in a different way. Each one has pains/gains being targetted at Goowi.
- Jeremy1026 12y ago
  Separate them! Have one landing page that explains the cycle, with each segment getting their own section/page.
  - asotelo 12y ago
    We will do exactly that !! Thanks a lot !
  - asotelo 12y ago
    Hi Jeremy1026, do you think the update on the landing page is clearer now? www.goowi.net ?

jtfairbank 12y ago

I'd much rather pay a consultant for an analysis of our business. If we're good, help us present the social responsible side of the company. If we're bad, come up with a list of action items to improve on.

asotelo 12y ago
Thanks a lot for the feedback. We shall make clearer the benefits for the businesses (which are a lot).