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Happy paid PyCharm user here. I'll definitely look this up. The only criticism I have of jetbrains is that their support isn't the best. My experience has be

Happy paid PyCharm user here. I'll definitely look this up. The only criticism I have of jetbrains is that their support isn't the best. My experience has been that you can get faster and better answers by scouring the 'net than by using their support system or forum. They need to hire someone to own this and bring it into compliance with what is to be expected when you pay for a software products. I have software products costing around the same as PyCharm that have massively better support. Again, love PyCharm, will continue to use it and recommend it, I just think they need to do better on this one area.

curiously 12y ago
I absolutely love PyCharm, I use it also for all my coding needs, not just python! Although it is ironic that I am using the keyboard scheme from Eclipse. It's just...embedded in my muscle memory.
mhb 12y ago
Yes. I've started using PyCharm recently and even though it's great, the inability to have a few trivial getting started questions answered means I probably can't justify paying for it to replace the Komodo IDE I've been using. ActiveState actually answers questions.
- rebootthesystem 12y ago
  Well, I am not worried about trivial questions which can be easy to google. The problem I see is two-fold: First, the lack of tutorials/videos on relevant topics that are up to date. For example, the Django with PyCharm video didn't have any audio and, last time I looked has not been replaced. I find video presentations to be particularly efficient as a means to quickly communicate intended usage and workflow. Second, support becomes invaluable when it comes to non-trivial situations. For example, I still don't have an answer for this: https://news.ycombinator.com/item?id=8569766 https://news.ycombinator.com/item?id=8569766 I frankly didn't even try to reach out to support due to my prior experience. And that's the issue. I have no problem with paying for good product. And I want to stress that PyCharm is a damn good product. When I do there's an expectation of quality support. So I find myself at a strange point. I would unequivocally recommend PyCharm to anyone considering it. It is a very good product. And I have to do this while not being thrilled about their support, which feels really weird.

curiously 12y ago

I absolutely love PyCharm, I use it also for all my coding needs, not just python! Although it is ironic that I am using the keyboard scheme from Eclipse. It's just...embedded in my muscle memory.

mhb 12y ago

Yes. I've started using PyCharm recently and even though it's great, the inability to have a few trivial getting started questions answered means I probably can't justify paying for it to replace the Komodo IDE I've been using. ActiveState actually answers questions.

rebootthesystem 12y ago
Well, I am not worried about trivial questions which can be easy to google. The problem I see is two-fold: First, the lack of tutorials/videos on relevant topics that are up to date. For example, the Django with PyCharm video didn't have any audio and, last time I looked has not been replaced. I find video presentations to be particularly efficient as a means to quickly communicate intended usage and workflow. Second, support becomes invaluable when it comes to non-trivial situations. For example, I still don't have an answer for this: https://news.ycombinator.com/item?id=8569766 https://news.ycombinator.com/item?id=8569766 I frankly didn't even try to reach out to support due to my prior experience. And that's the issue. I have no problem with paying for good product. And I want to stress that PyCharm is a damn good product. When I do there's an expectation of quality support. So I find myself at a strange point. I would unequivocally recommend PyCharm to anyone considering it. It is a very good product. And I have to do this while not being thrilled about their support, which feels really weird.