AKA: Tech Support Customers Solution: http://www.despair.com/apathy.html http://www.despair.com/apathy.html --- In commercial software tech support is prob

AKA: Tech Support Customers Solution: http://www.despair.com/apathy.html http://www.despair.com/apathy.html --- In commercial software tech support is probably the biggest draw of energy, but is harder to ignore them than in volunteer-based efforts (like open source, tech forums, blogs, etc).