"when you focus on your users, financial success follows" This is _extremely_ naive. Google is a good example: you could immediately find a dozen examples wher

"when you focus on your users, financial success follows" This is _extremely_ naive. Google is a good example: you could immediately find a dozen examples where everybody, including them knows that a given solution/service/feature does not serve their users' interest -- it's for money. It's exactly the other way around, that's why free market works. You focus on financial success, and THAT is going to lead to making your users happy. There are a lot of stories where the best alternative died because of the lack of a reasonable business model; and there are almost zero examples where most successful market participant was not the one with the best _overall_ solution. (Best overall == that is chosen by most of the people. And yes, Microsoft is one of them: we all remember how crappy Win95 was, but some of us might even remember that it did things nothing else on the market was able to do.)