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This works until you run into those clients that contact you every day with changes because they want to get their money's worth. Even when you try to reason wi

by freebs 12y ago

This works until you run into those clients that contact you every day with changes because they want to get their money's worth. Even when you try to reason with them, they are usually the same clients that throw a tantrum. Charging by the hour is fine if they are already hosting their own site, just make sure you charge enough. When clients know they are being charged hourly you can immediately see their thought process change from "I need this useless feature X this week" to "that feature isn't worth an investment yet". If you're taking on more work than you can handle just keep increasing your rate.

tptacek 12y ago
No matter how you bill, there are always going to be pathological people to work with. When you run into the "incessant stream of bogus requests" pathology, ask yourself: "Does this person represent a business that can afford to pay serious market rates, and does this person have the juice inside the company to make real decisions?" If so: raise your rates and change your packaging so that you're capturing some of the value they're asking for. The "incessant stream of requests" phenomenon is why there are retainer arrangements. If not: jettison the client. Say no more. Say yes less.
- charlieflowers 12y ago
  > "Say no more. Say yes less." It all seems to come down to this. Your pipeline must be strong, all the time. When it is, you can say no more and say yes less, and still have a steady stream of good work for good clients. So the real key is, how do you keep your pipeline that robust? Can you offer some pointers about that?
  - tptacek 12y ago
    Whoah. No. It's the opposite. The shittier your projects, the lower your rate, the more aggressive you have to be with your pipeline, for obvious mathematical reasons.
    - charlieflowers 12y ago
      Ohhhh! (Light bulb). So you're saying, make your rate very high, which will weed out all but the best projects. Then, be willing to only work half the year (if necessary), but your rate will be high enough to cover it. Is that right?

by freebs 12y ago

tptacek 12y ago

No matter how you bill, there are always going to be pathological people to work with. When you run into the "incessant stream of bogus requests" pathology, ask yourself: "Does this person represent a business that can afford to pay serious market rates, and does this person have the juice inside the company to make real decisions?" If so: raise your rates and change your packaging so that you're capturing some of the value they're asking for. The "incessant stream of requests" phenomenon is why there are retainer arrangements. If not: jettison the client. Say no more. Say yes less.

charlieflowers 12y ago
> "Say no more. Say yes less." It all seems to come down to this. Your pipeline must be strong, all the time. When it is, you can say no more and say yes less, and still have a steady stream of good work for good clients. So the real key is, how do you keep your pipeline that robust? Can you offer some pointers about that?
- tptacek 12y ago
  Whoah. No. It's the opposite. The shittier your projects, the lower your rate, the more aggressive you have to be with your pipeline, for obvious mathematical reasons.
  - charlieflowers 12y ago
    Ohhhh! (Light bulb). So you're saying, make your rate very high, which will weed out all but the best projects. Then, be willing to only work half the year (if necessary), but your rate will be high enough to cover it. Is that right?